Composia develops breakthrough software that enables customer-facing organizations to manage the service-provisioning process. The service-flow management leader, Composia delivers hassle-free process visibility, compliance and optimization at the most painful point in the service-provisioning chain - the customer service representative (CSR) desktop.

The process of providing customer-service sessions based on predefined workflows - or service flows - is highly under-managed. First, service organizations lack CSR workflow-level visibility. Second, they cannot manage best practices for service compliance and efficiency at the CSR level in "real-session" time. Taking into account the scale of such organizations, it is clear that a poorly managed service flow significantly reduces CSR productivity and the bottom line.

Composia offers service organizations the service-flow management (SFM) suite. Comprised of Service-Flow Monitor^™, Service-Flow Adviser^™ and Service-Flow Accelerator^™, the SFM suite enables organizations to monitor and analyze actual service processes and CSR workflow behavior, as well as accelerate CSR service sessions, in order to achieve peak service process performance. Composia's SFM suite is not only service organization-friendly, but also specially designed to ensure a smooth, hassle-free deployment.

Established in 2004, Composia is headquartered in Israel. Solution partners deliver Composia products throughout the U.S., Europe, Asia and the Pacific region.