|
Composia’s Products enables customer facing organizations to dramatically improve agents and service center performance while improving the effectiveness of every customer interaction.
Service-Flow Monitor™
Uniquely monitors the progression and behavior of the service process itself , and gain service process visibility to improve CSR productivity and reduce operating cost
Service-Flow Adviser™
Provide in-session, service-flow guidance, advice-related service scenarios and context-sensitive advisory note to Ensure CSR compliance with internal and regulatory policies
Service-Flow Accelerator™
Rapidly navigate across multiple applications during the course of a service session. Automating repetitive workflow segments in order tlo improve CSR productivity and reduce operating costs
Composia Suite 3.0 will available for private BETA soon ! If you would like to join our private beta, send us an email to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Composia's SFM suite is not only service organization-friendly, but also specially designed to ensure a smooth, hassle-free deployment due to two of its unique features:
- It is IT-environment independent: The SFM suite is built to operate seamlessly in highly heterogeneous IT environments, offering total service-event and application-platform coverage.
- It is IT-environment impact free: The SFM suite is non intrusive, requiring no back-end integration and no dependency on, or modification of, any application.
By helping organizations gain service-flow visibility, achieve service compliance and improve service-flow performance, the Composia SFM suite leads to better customer service, greater CSR productivity, and lower operating costs.
|
