Implementation

Composia One-Month Implementation

Composia Customer Interaction Management products are comprised of a server side management piece and a client-side Windows program that reside on each Customer Service Representatives (CSRs) desktop, or shared workstation.

The products are seamlessly deployed in both desktop and thin-client (e.g. Citrix/terminal session) architectures.

A typical solution implementation cycle consists of a three-stage process - specification, development and deployment - as described in the chart below and will typically take around four weeks.

Customer Interaction Management(CIM) Project Cycle

CIM solutions are implemented by Composia's solution partners. Please click here if you would like to become a Solution Partner.

Analyst Corner

“A definition of each and every process that occurs (or may occur) within the contact center must be clearly and easily documented. The complexity in variability implicit in any customer contact requires a mapping of what is the most effective process to be utilized (by customer value and by needs segment)”

Peppers & Rogers Group , Leveraging Value with a more Effective Customer Interaction Center