Indispensable Link Between the Service and Application Layer

Service-flow management (SFM) deals with service scenarios and events in a customer-service context. At the bottom layer of any SFM solution, there is a need for all-encompassing, application-level access within highly heterogonous IT environments. The challenge is to gain systematic access to service events among any group of diverse applications and platforms. However, given the reality of IT environments in service centers, this is a very complex task due to the following reasons:

• There is no systematic access to service events within service applications and across heterogeneous platforms
• There is highly limited access to application infrastructure (due to technical and political constraints)

Composia's service-flow foundation provides the indispensable link between the service and application layer. This link is not only effective, but also specially designed to ensure a smooth, hassle-free deployment due to two of the foundation's unique features:

• It is IT-environment independent: The SFM suite is built to operate seamlessly in highly heterogeneous IT environments, offering total service-event and application-platform coverage.
• It is IT-environment impact free: The SFM suite is non intrusive, requiring no back-end integration and no dependency on, or modification of, any application.

Read more about Composia's Total Application Coverage